Reference

Terms and Conditions That Govern Your Account

Before you open an account or make any deposit — whether through bKash, Nagad, or Rocket — these terms set out exactly what you agree to and what we commit to in return.

Account eligibility rulesWallet and deposit termsWithdrawal conditionsAccount suspension policyBangladesh region access
5777baji Terms and Conditions That Govern Your Account
TERMS CONTACT

Reach Us About These Terms

Live Chat Start a live chat session directly from your account dashboard. Our support team can clarify any clause, walk through verification steps, or flag a wallet issue with your bKash or Nagad account.
Email Support Send a written query to our support address for anything that needs a documented response — account disputes, terms interpretation, or a formal request to review a decision on your account.
Mobile Account Help Access support directly through the 5777baji mobile interface. If your Rocket or Nagad deposit is held pending verification, raise it here and our team will pick it up and respond through your account.
HOW WE OPERATE

How We Handle Your Account Under These Terms

We hold account and transaction data in line with the commitments set out here. Below is a summary of the four areas that matter most to your account security and your rights under these terms.

Account Verification

Before any withdrawal is processed, we verify the account holder's identity and confirm the wallet — bKash, Nagad, or Rocket — matches the one registered. This step protects your funds from unauthorised access.

Data Retention

We retain your account data for as long as your account is active and for the period required under applicable financial record-keeping obligations. You may request a summary of what we hold by contacting support.

Account Security

Your account is protected by OTP verification on login and on sensitive actions like changing your registered mobile number. Never share your OTP with anyone, including anyone claiming to represent support.

Requesting Changes

To update your registered details — wallet number, contact email, or account name — submit a request through live chat or email with supporting documents. Changes take effect after our verification team confirms them.

Your Questions on These Terms Answered

These are the questions we get asked most often about account terms, wallet conditions, and what happens when something goes wrong. If your question is not here, contact support directly.

Yes. Any deposit made through bKash, Nagad, or Rocket is covered by these terms. The wallet you use must be registered in your own name and match your account details exactly.

We can suspend or close an account if these terms are breached — for example, if account details are inaccurate, if multiple accounts are detected, or if suspicious transaction patterns are flagged during a routine review.

If an account is closed and a balance remains, we will process a withdrawal to your verified wallet — bKash, Nagad, or Rocket — subject to completing the standard identity verification steps first.

We notify you through the contact address registered on your account whenever we make material changes. Continued use of the account after notification means you accept the updated terms.

Access and eligibility depend on the laws applicable in your location. We do not confirm that access is lawful in every region. You are responsible for checking your own local law before using your account.

Raise a dispute through live chat or email support with your account ID and details of the decision. Our team will review it and respond with a written outcome through your registered contact address.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.